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Art/street #3
Why the long face? (Image from myself, taken somewhere near where Østerbro meets Nørrebro in Copenhagen)
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Art/street #4
Ich bin ein Berliner (Image from myself, taken on a beam underneath the Schlesisches Tor U-Bahn station in Berlin)
View ArticleThe human-centeredness of Danish innovation culture
This essay discussing innovation in the US vs. innovation in Europe, by Maive Rute at Harvard’s Weatherhead Center for International Affairs, has some nice things to say about Scandinavian Innovation:...
View ArticleMaking microinteractions that matter
Microinteractions are all the rage, and I am eagerly awaiting Dan Saffer’s forthcoming book (aptly titled “Microinteractions”) on the topic. As Mr. Saffer points out in the first chapter, here’s why...
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Diverse perspectives make breakthroughs possible
On a recent flight from Copenhagen to London, I was looking at the Lillgrund wind farm (pictured above) as the plane circled past it and was fascinated by how its arrangement seemed to change based on...
View Article(Protected) Transforming emotional needs into a product feature
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View ArticleAirbnb and why empathy matters for ALL stakeholders
I’m rereading Wired to Care, Dev Patnaik and Peter Mortensen’s excellent treatise on empathy, and there’s a really interesting story in the book about how farmers markets went from virtually...
View ArticleBeyond usability: from emotions to actions
A colleague and I recently gave this presentation to a meeting of the Infinit Innovation Network. The talk was focused on how we have recently been integrating emotional considerations into our...
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It’s not enough to just say “user’s didn’t like it”
A couple of weeks ago a colleague and I were doing some design research for a new insulin delivery device with concepts representing three different product architectures (A, B, and C). We talked to 13...
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Unexpected empathy
I’m currently doing some ethnographic research that consists of 3-hour long in-home interviews and then having the participants keep a video diary using an app called MyInsights. As with any piece of...
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